Refund Policy

1. Introduction

At Data Unifiers, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website.

We encourage you to read this policy carefully before making a purchase. By purchasing products or services from Data Unifiers, you agree to the terms of this Refund Policy.

2. Products and Services Covered

This refund policy applies to the following products and services offered by Data Unifiers:

• Digital products (e-books, guides, templates)
• Online courses and workshops
• Premium membership subscriptions
• Physical merchandise (art prints, books, apparel)
• Event tickets

Different refund terms may apply to different categories of products and services as outlined below.

3. Refund Eligibility Conditions

3.1 Digital Products

Due to the instant delivery and non-returnable nature of digital products, we generally do not offer refunds for digital downloads once the purchase is complete and the content has been accessed or downloaded. However, we may consider refunds in the following circumstances:

• Technical issues preventing access to the product that cannot be resolved by our support team.
• The product was materially misrepresented in its description.
• The product is substantially different from what was advertised.

3.2 Online Courses and Workshops

For online courses and workshops, we offer a 14-day satisfaction guarantee from the date of purchase or from the course start date, whichever is later. To be eligible for a refund:

• You must have completed no more than 25% of the course content.
• You must provide specific feedback about why the course did not meet your expectations.
• For live workshops, cancellation must be made at least 48 hours before the scheduled start time.

3.3 Premium Memberships

For monthly subscriptions, you may cancel at any time. No refunds will be issued for the current billing period, but no further charges will be made. For annual subscriptions, we offer a prorated refund within the first 30 days if you are unsatisfied with the service.

3.4 Physical Merchandise

For physical products, we accept returns and offer refunds under the following conditions:

• The return request is made within 30 days of delivery.
• The item is unused, undamaged, and in its original packaging.
• For clothing items, all tags must be attached and the item must be unworn.
• Proof of purchase is provided.

Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

3.5 Event Tickets

Event ticket refunds are subject to the following conditions:

• Full refunds are available up to 14 days before the event date.
• Partial refunds (50%) are available between 13 and 7 days before the event.
• No refunds are available within 6 days of the event.
• If an event is postponed, tickets will be valid for the rescheduled date. If you cannot attend the new date, a full refund will be available within 14 days of the announcement of the new date.
• If an event is canceled by us, all ticket purchases will be automatically refunded in full.

4. Refund Processing Timeframes

Once we receive and approve your refund request, the refund will be processed as follows:

• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer.
• PayPal refunds are usually processed within 3-5 business days.
• Bank transfers may take 5-7 business days to process.

For physical merchandise returns, the refund will be processed within 5 business days of receiving the returned item at our facility.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or through the Contact Form on our website.
2. Include the following information in your request:
   • Your order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for the refund request
   • Any relevant documentation (screenshots, photos of damaged items, etc.)
3. For physical merchandise returns, wait for our team to provide you with return instructions and a return authorization number before shipping the item back.

Our customer support team will review your request and respond within 2 business days to confirm receipt and provide further instructions if necessary.

6. Exceptions to the Refund Policy

The following situations are not eligible for refunds:

• Digital products that have been downloaded or accessed, unless they are defective or materially misrepresented.
• Customized or personalized products that were created according to your specifications.
• Products or services explicitly marked as "non-refundable" at the time of purchase.
• Purchases made through third-party vendors or platforms (these are subject to the refund policies of those platforms).
• Refund requests made outside of the specified timeframes for each product or service category.
• Subscriptions that have been active for more than 30 days (for annual plans) or beyond the current billing period (for monthly plans).

In certain exceptional circumstances, we may consider refund requests that do not meet these criteria on a case-by-case basis. Please contact our customer support team to discuss your specific situation.

7. Chargebacks and Disputes

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their payment provider. Chargebacks filed without first attempting to resolve the issue with us may result in your account being suspended and may affect your ability to make future purchases from Data Unifiers.

If a chargeback is filed, we reserve the right to present evidence to the payment processor to dispute the chargeback. This evidence may include our terms of service, refund policy, communication records, and proof of service delivery.

8. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Information

If you have any questions about our Refund Policy, please contact us:

• Email: [email protected]
• Phone: +44 0401 817 815
• Mail: Customer Service Department, Data Unifiers, 3 Wilson Mountain, Marshallstad, KT22 7UE, United Kingdom

Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM GMT, excluding public holidays.